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Customers get involved! // December 14 2010

Customer Involvement has been picking up speed since the last newsletter and the ‘ball’ is now definitely rolling. Well over 400 of you have now expressed an interest in ‘getting involved’.

Seven customers completed the first lot of training sessions for the Recruitment group enabling them to sit on an interview panel for potential new employees and one interview has taken place. Wendy said, ‘Being part of an interview panel gave me a sense of directly contributing something back to the service, and having a real ‘voice’ in helping to recruit staff that as a user representative I felt would be empathic, proactive and open to clients needs.’

Focus groups have now been held for most of our schemes with some excellent feedback coming from them. Lewis, a Reconnect North Staffs customer said, ‘It gave me the opportunity to express my views and have input into the service.’

Chris, a Clubhouse customer said, “It was a good meeting, very informative. I had the opportunity to speak about my ideas around the day trips and was able to give some suggestions. The meeting also cleared some queries that we had surrounding a few different things. The turn out for the meeting was really good”.

Three meetings, to discuss some of Brighter Futures’ major policies, are being held in April and all customers who said they were interested in the Business Group have been invited.

Customers interested in the Promotion and Publicity group will soon be invited to start contributing to this newsletter. We’re also asking for feedback on our new website before and after it’s launched which should be happening as this newsletter goes to print!

If you think you should have been contacted for any of the above opportunities but have not received an invite then speak to your support worker, a member of staff or Dave, Customer Involvement Officer, on 01782 406000.

Thanks to everyone who has already been involved, your expert insight to how our organisation is run and your enthusiasm keep making this all worthwhile and important.

 

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