OUR MISSION
Our mission is to help people live well, thrive, and connect within their communities.
LANDLORD SERVICES
At the heart of our organisation, we are a dedicated social landlord who aims to not only meet regulatory requirements but exceed our tenant’s expectations. Our key services include Repairs and Maintenance, Assets and Compliance, Tenancy Management as well as our handling of anti-social behaviour.

COMMUNITY OUTREACH & SUPPORT
Our Community Support and Outreach Services are essential in building relationships and trust with our customers and within the homeless community. Through specialist teams such as the Rough Sleeper Outreach Team, Orchid Women’s Services and Hanley Connect, we collaborate with partners to deliver both emotional and practical support to individuals facing homelessness.


HOMELESSNESS ACCOMMODATION
Our Homelessness Accommodation facilities are paired with tailored levels of support, these include a direct-access hostel providing short-term temporary accommodation and 3 move-on units to support individuals transitioning from temporary housing.

HOUSING SERVICES
Our Housing Services Team support community-based customers to manage their own tenancy, including support for individuals with learning disabilities or Autism. This includes a Housing Sustainment Team who work with customers in the community to manage their own tenancy, this includes support for individuals with learning disabilities or autism. Our services are further supported by our Customer Experience Team which includes Customer Services, Customer Engagement, and Access, Sustainment, and Enforcement.


NEWS AND SUCCESS
Quick Links
HOW CAN I HELP SOMEONE SLEEPING ROUGH?
HOW CAN I HELP SOMEONE SLEEPING ROUGH?..
Our Rough Sleeper Team operate 24 hours a day, 365 days a year. To report someone sleeping rough in Newcastle-under-Lyme or Stoke-on-Trent, please call us for free on the number below.
