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CHRISTMAS OPENING HOURS

We would like to reassure our customers that we will continue to support you throughout the festive period.

For general enquiries, please call: 01782 406 000

On Bank Holidays and Weekends, calls will be forwarded to the Out of Hours Team. 

Reporting Repairs on Bank Holidays and Weekends: Customers can call through to the Out of Duty Team (01782 406 000)

Reporting Repairs from 27th – 29th December: Property Services will only attend Emergency Repairs from 27th December – 29th December.

Rough Sleepers Team (0800 970 2304) operate every day of the year, including bank holidays. 

Housing Services will be open as usual (9:00 am – 5:00 pm, Monday to Friday) but will be closed on Christmas Day, Boxing Day and New Year’s Day.

Furlong Court is staffed every day of the year, including bank holidays.

90 Hope Street / Hillcrest / New Hope are staffed every day of the year, including bank holidays.

Orchid Women’s Services (01782 286 862) will be open as usual (drop-in from 9:00 am – 1:30 pm, Monday to Friday) but will be closed on Christmas Day, Boxing Day, and New Year’s Day. 

Hanley Connect will be open as usual (10:00 am – 2:00 pm, Monday to Friday) but will be closed on Christmas Day, Boxing Day and New Year’s Day. 

The Clubhouse Network will be closed on Christmas Day, Boxing Day, and New Year’s Day. The Observatory Clubhouse will be open from 10:00 am – 2:00 pm on Sunday 31st December. More information can be found here.

The American Clubhouse: 01782 406 020

The Observatory Clubhouse: 01782 272 799

Safe Spaces (01782 811 815) will be operating throughout the festive period however on a pre-allocated referral basis.

Learning Disability Service Support Workers will liaise with customers when they are available over the festive period.

Tenancy Sustainment Support Workers will liaise with customers when they are available over the festive period.

Staffordshire Mental Health Helpline (0808 800 2234) continues operating its usual hours throughout the festive period. 7:00 pm until 2:00 am on weekdays and 2:00 pm until 2:00 am on weekends.

Wishing all of our customers a very Merry Christmas and a Happy New Year

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