To help reduce the spread of Coronavirus, and for the safety of our staff and customers, we have made changes to our services at this time.

Adult Sex Workers Support Service

Our Adult Sex Workers Support Team is not going to be opening the drop-in, offering lifts to customers or conducting outreach. In the interim, support will be offered in the following ways:

  • Talk to you by telephone and meet up outdoors.
  • Telephone other professionals on your behalf.
  • Deliver condoms to you with prior arrangement

Catering Network

We will be making and giving out sandwiches each day to support rough sleepers.

Clubhouse Network

All social venues are closed to the public.  Our team is providing telephone service to customers. You can call 01782 835220 to get telephone support if you need it.

Staff will be providing support calls of up to 15 mins to ALL customers Clubhouse regularly – we hope at least weekly.

Community Outreach Vehicle

Our Community Outreach Vehicle will continue to provide support by taking our Homeless Health Services to its normal areas as it stands.

Furlong Court

Visits to our customers at Furlong Court have been restricted to essential only. Regular cleaning will be taking place throughout the building for anyone who is visiting.

Housing (Citywide and Partnership)

Citywide and Partnership Housing Support Workers are currently giving telephone support to customers every day.

They are in contact with GP’s and other mental health services to ensure medication is still receiving and delivered to those customers who are in self-isolation due to underlying health conditions.

Support workers will be available normal office hours and available at the weekend two members of staff are on. At present we are only providing telephone support to customers at the weekend.

Housing First Coventry

All staff will provide support over the phone.  Face-to-face tasks will be done over the phone and electronically. These include support with benefits, tenancy issues, medication Is in place and emotional support in regard to self-isolation. Medical interventions can be picked up on the customers behalf when necessary.

Staff will still have to have some face to face contact with customers over the coming weeks, such as delivering food turn on and tests within properties that have just been allocated, ensuring that customers have the basics to live independently and successfully self-isolated.

All referrals on hold at the moment as service is at full capacity.

Housing First Stoke-on-Trent

Our support service will continue as normal, but staff will be arranging telephone appointments unless it is necessary to do face-to-face.

In the case of a visit, customers will be asked to ensure they are not displaying any symptoms. If they are – the visit will be cancelled. Customers will also not be transported in staff cars – and we are handing out mobile phones to people we are currently unable to contact.

Learning Disability

Staff will be encouraged to support customers via telephone unless it is necessary and essential to do face-to-face.

If a customer is displaying symptoms of COVID-19 – then a face-to-face appointment will not go ahead.

Property Services

See full statement here.

Rough Sleeper Team

Our team will work on outreach as normal.  Staff will work in twos and keep a safe social distance from each other, members of the public and our customers as per government guidelines.

If you’re worried about someone sleeping rough in Stoke-on-Trent, Newcastle-under-Lyme and Staffordshire Moorlands – contact us on 0800 970 2304

Safe Spaces

This service has been temporarily stopped due to government advice and guidelines.

All customers are being offered telephone support sessions.

Any customers who have concerns can call the service on 01782 811815.

Self-Harm Support and Recovery

Unfortunately, due to service pressures elsewhere, all referrals are on hold at present.

Customers using the service are being offered telephone support sessions.

Any customers who have concerns can also call the service on 07500 444116.

Staffordshire Mental Health Helpline

All opening hours for this service remain the same.

For FREE confidential support, we can be contacted between 7:00pm – 2:00am during the week and 2:00pm – 2:00am during the week. We can be contacted:

📞(telephone call) 0808 800 2234
📱 (text) 07860 022821
💻 (Instant message)
✉ (email)

90 Hope Street

90 Hope Street will be providing our usual 24-hour support service for customers staying at our hostel.

As a provision, we will be encouraging regular washing of hands and have hand sanitizer on sight to keep our staff and customers as safe as possible.


VOICES are currently not taking any new referrals and telephone support Is being offered to customers.