A vital-life saving service, Staffordshire Mental Health Helpline has been awarded Helplines Standard accreditation for a third time after successfully completing vigorous assessment by the Helpline Partnership. The accreditation is awarded specifically for services provided in the Helpline Sector. Accreditation is awarded to those service providers who are able to demonstrate and evidence quality of service delivery and best practice.
Helpline Standards assessment states: “Staffordshire Mental Health Helpline has been recognised for ‘its continued commitment to high standards and delivering an effective high quality service”.
The helpline provides a FREE and confidential listening service for people who are concerned about their Mental Health or that of someone they know. Each year nearly 32,000 calls, texts and emails are handled by the Brighter Future’s Helpline Team providing emotional support to people who are worried, stressed or unable to cope.
Staffordshire Mental Health Helpline Manager, Mark Lawton said:
“The continued accreditation of this service recognises the high-quality service that our team provides. We know that often people feel that they have no one to talk to, that they just need someone to listen to them, or simply to be able to speak to someone that isn’t going to judge them and will simply listen. Our team is here to provide that emotional support. It can be the difference between someone being able to see a way to carry on or not”.
The helpline which operates 365 days a year is funded by Stoke-on-Trent City Council and Staffordshire County Council.
Helpline caller, Ex-forces Veteran says:
“I feel like a whole weight has been lifted off my shoulders. I feel like I’ve let something out, I’ve been wanting to do that for a long long time and nobody’s given me a chance”.
Staffordshire Mental Health Helpline is urging anyone who is feeling stressed, worried or suicidal to call, text or email them.