The Staffordshire Mental Health Helpline has been awarded Helpline Standard accreditation for a further three years.
The team at Brighter Futures has been recognised for a fourth time after completing a rigorous assessment by the Helplines Partnership.
The accreditation is awarded specifically to Helpline services that both demonstrate and provide evidence of delivery and best practices. It recognises the ability to be accessible, both standards and quality, and the sustainability of service.
Brighter Futures will be further accredited for three years – ending 2024.
The Helpline, which operates 365 days a year, is funded by Stoke-on-Trent City Council and local Staffordshire CCGs.
Staffordshire Mental Health Helpline Manager, Eunice Burke, says:
“The continued accreditation recognises the high-quality service that our team provides.
“We know that often people feel that they have no one to talk to, that they just need someone to listen to them, or simply to be able to speak to someone that isn’t going to judge them and will simply listen.
“Our team is here to provide that emotional support. It can be the difference between someone being able to see a way to carry on or not.”
Brighter Futures is urging anyone who is feeling stressed, worried, or needs a listening ear to call, text, instant message or email the Staffordshire Mental Health Helpline.