Posted by Brighter on in mental health

Brighter Futures’ Staffordshire Mental Health Helpline Service will be open as normal during the Christmas period to support people with concerns about their mental health.

Available 365 days-a-year, the Helpline operates out of hours and is open when most other support services are closed.

The service is available from 7:00pm during the week and 2:00pm over the weekend, with closing times for both being 2:00pm. These operating hours will continue as normal during Christmas – and provide a listening ear for anybody over the age of 18 in Staffordshire with a mental health concern.

Almost 29,000 contacts were received by the Helpline between 2018/2019. 867 of which were a result of suicide-related thoughts.

Eunice Burke, Operational Manager of the Staffordshire Mental Health Helpline comments: “Christmas is supposed to be a happy time of the year, but we know this isn’t always the case.

“Things like underlying family issues, financial strain and added social pressure during the festive period can be a struggle. We recognise this and know that it’s vital we provide the necessary support available.

“If anybody is struggling this Christmas and feel like they may need our support, please don’t hesitate to get in touch. You don’t have to let your feelings escalate and feel like you’ve got no-one to talk to if things get pressured. We’re here to listen.”

Anybody needing to contact the Staffordshire Mental Health Helpline can do so for free by phoning 0808 800 2234, texting 07860 022821, emailing, or instant message through the Brighter Futures website.

One person said about the Helpline: “If it wasn’t for you guys, I wouldn’t be here now, this service is a life-saver”.

The Brighter Futures Rough Sleeper Team will also be working across the Christmas period to help people move on from the streets. If you’re worried about someone sleeping rough in Stoke-on-Trent, Newcastle-under-Lyme or Staffordshire Moorlands, contact them on 0800 970 2304.

As an organisation, Brighter Futures has been supporting mental health, homelessness, and complex issues in Stoke-on-Trent, Staffordshire and the West Midlands for 45 years.

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