The Rough Sleeper Team offer help and support to anyone sleeping rough within the Stoke-on-Trent and Newcastle-under-Lyme Borough Council boundaries.

How can the Rough Sleeper Team help me?

Our Rough Sleeper Team go out 365 days a year looking for people who are sleeping rough. The team can work with you to get accommodation in a local hostel.

We can help with:

  • Getting accommodation
  • Claiming benefits
  • Contacting and using other services

How can I help someone sleeping rough?

  1. Do they need medical help now? YES: Ring 999  NO: Call Us
  2. If they’re sleeping rough in Newcastle-Under-Lyme, Stoke or Staffordshire Moorlands – ring our Rough Sleeper Team on: 0800 970 2304. For all other areas, ring Streetlink: 0300 500 0914
  3. Offer them a drink or food. It’s more helpful than money.
  4. Donate at 

How to contact the Rough Sleeper Team:

The service offers a 24 hour FREEPHONE number – 0800 970 2304

During out of working hours please leave a message and the team will call you back as soon as they can.