Our aim is to build relationships people and break down barriers. We can they start to understand the reasons why a person ended up on the streets in the first place. We can then look at options for individuals to move away from homelessness.

Our team go out in the early hours of the morning responding to new referrals, as well as visiting known rough sleeping sites, to make contact with people who are sleeping on the streets of Stoke on Trent and Newcastle Under Lyme.

To do this, we work in partnership with multiple organisations. This includes helping people to access drug and alcohol services, stable and safe accommodation and physical and mental health services.

We have created a directory of all services and our partners to support you if you find yourself homeless or rough-sleeping.

During Winter months, we are commissioned by Stoke-on-Trent City Council to operate both female-only and male-only Night Shelters. The Night Shelters provide emergency beds to rough sleepers who have breakfast and evening meal as well as access to showers and laundry facilties. After a period of stability, the team can send out further referrals to progress rough sleepers into housing partners or Brighter Futures housing pathway – in 2024, 17 rough sleepers went on to more stable accommodation.

The male Night Shelter provides 6 emergency beds and is based at Hillcrest, 23 Hillcrest Street, ST1 2AA.

The female Night Shelter provides 4 emergency beds and is based at Orchid Women’s Services at The Observatory, Bucknall Old Road, ST1 2AF.