Please contact us to arrange interviews with spokespeople. We can comment on homeless issues in Stoke-on-Trent, real life stories and news from our services and the sector.
Francesca Potts, Marketing, Communications and Growth Team Leader

francesca.potts@brighter-futures.org.uk

We’re committed to providing great services, but we know sometimes things can go wrong. If you’re not happy with a service or experience, we want to know about it so we can put things right.

Call us: 01782 406 000
Email: complaints@brighter-futures.org.uk
Visit/write to us: Brighter Futures, Three Counties House, Festival Way, Stoke-on-Trent, ST1 5PX

Complete the enquiry form at the top of the page and mention you would like to compliment us. Ask a member of staff for a Feedback Form.

We will acknowledge your complaint within five working days.
For more information, you can download:
How To Complain Guide 
How to Complain Guide – Accessible 

We recommend applying through Destination Homes which is a Stoke-on-Trent City Council Service run by Concrete on their behalf. The service simplifies the application process and ensures that you don’t need to complete multiple forms for different housing providers.

If you would prefer to self-refer to Brighter Futures directly, click “Find Out More” to get started.

We love hearing when we’ve done a good job! If you’ve had a positive experience with our team or services, please let us know. Your feedback not only motivates our staff but also helps us to understand what’s working well.

Call us: 01782 406 000
Email: customerservices@brighter-futures.org.uk
Visit/write to us: Brighter Futures, Three Counties House, Festival Way, Stoke-on-Trent, ST1 5PX

Complete the enquiry form at the top of the page and mention you would like to compliment us. Ask a member of staff for a Feedback Form.