Brighter Futures
Brighter Futures
OUR SERVICES

OUR SERVICES

Our organisation is built around a housing pathway, meaning we are able to provide tailored, essential support as our customers’ needs change, helping them progress through their journey to a more independent and sustained lifestyle.

Property Services

Property Services are responsible for ensuring our customers are able to live comfortably and safely within their homes. From refurbishing empty properties and preparing them for new residents, to carrying out emergency and routine repairs – our team maintains homes to exceed both regulatory standards and customer expectations.

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Assets and Compliance

The Assets and Compliance team oversees the maintenance and development of our housing stock, including homes, communal spaces, and facilities. They assess property conditions to identify necessary maintenance and plan how best to invest or redevelop assets to meet the evolving needs of our customers.

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Community Support and Outreach

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Orchid Women’s Services

Orchid Women’s Services offers a drop-in service Mondays, Tuesdays, and Thursdays, from 9:00 am to 1:30 pm. Available to all women aged 18+ in ...

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Hanley Connect

Hanley Connect is a multi-purpose advice and support hub for individuals facing or at risk of homelessness. Services include access to warm food, showers, and ...

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Rough Sleepers Team

Our Rough Sleeper Team operate 24 hours a day, 365 days a year. To report someone sleeping rough in Newcastle-under-Lyme or Stoke-on-Trent, please call us for ...

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HOMELESS ACCOMMODATION

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Female-only Pathway

At Brighter Futures, we recognise the importance of providing specialised support for women as part of our wider housing pathway.

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Hostel

Direct-access Hostel Located at 90 Hope Street, this local hostel provides temporary accommodation with support for homeless individuals in Stoke-on-Trent. ...

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Move-on Accommodation

Move-on Accommodation We offer move-on housing options across the city. These units provide varying levels of support, helping individuals stabilise their ...

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Housing Services

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Housing Sustainment

We manage over 220 community properties across Stoke-on-Trent, Newcastle-under-Lyme and the surrounding area. Our sustainment offer ensures that all our ...

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Customer Experience

Customer Experience underpins all of our operations at Brighter Futures. This includes ensuring our touch points with customers are as seamless as possible ...

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NEWS AND SUCCESS

Easter Hours

We would like to reassure our customers that we will continue to support you throughout the Easter Bank Holidays.

A Big Thank You

We’re incredibly grateful to the North Staffordshire Soroptimist Club (SINS) for their continued support of the women we work with at Orchid Women’s Services.

Day in the life of an Outreach Worker

Ever wondered what a Brighter Futures Outreach Worker gets up to? We caught up with Naomi and Anna, who updated us on how they help rough sleepers take the first steps to stability and independence.

Day in the life of an Assertive Caseworker

Ever wondered what a Brighter Futures Assertive Caseworker gets up to? We caught up with Carla, who gave us the low down on her typical day and how she helps customers work toward independence.

Apprentice Appreciation Week

It’s Apprenticeship Appreciation Week and we would like to take this opportunity to celebrate the hard work.

Orchid Women’s Services

In August 2024, Brighter Futures was informed that funding for Orchid Women’s Services had come to an end due to a change in strategy by the funding foundation.

Opening Hours Christmas 2024

We would like to reassure our customers that we will continue to support you throughout the festive period.

Tina’s Story

Tina spent many years rough sleeping and struggled with severe mental health challenges that made it difficult for her to trust services.

Treena’s Story

Treena is now thriving in her own home, working part-time, and dedicated to helping others in any way she can.

Phil’s Story

We would like to introduce Phil who lost his job due to ill health

Claire’s Story

It's #OverdoseAwarenessDay and our tenant, Claire, has bravely shared a message to encourage others to seek support battling addictions.

WE’VE MOVED!

Brighter Futures’ head office will be based at Three Counties House on Festival Way

Hanley Connect Celebrates One Year!

On Wednesday 17th April, Brighter Futures’ Hanley Connect officially celebrated its’ first anniversary.

CONTACT US

There are several ways to contact us, please choose the method that works for you using the contact details below.

01782 406 000

customerservices@brighter-futures.org.uk

Brighter Futures
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