We’re committed to providing great services, but we know sometimes things can go wrong. If you’re not happy with a service or experience, we want to know about it so we can put things right.

Call us: 01782 406 000
Email: complaints@brighter-futures.org.uk
Visit/write to us: Brighter Futures, Three Counties House, Festival Way, Stoke-on-Trent, ST1 5PX

Complete the enquiry form on Getting in touch

Ask a member of staff for a Feedback Form.

We will acknowledge your complaint within five working days.
For more information, you can download:

• How To Complain Guide 
• How to Complain Guide – Accessible
• Complaints Policy

As part of our commitment to delivering excellent services, we are also accountable to the Housing Ombudsman Service. The Ombudsman provides an independent, impartial service to resolve disputes between housing providers and tenants. Should a resident ever feel that their complaint has not been adequately addressed, they can seek resolution through the Housing Ombudsman.

We take any complaints seriously and strive to resolve any issues efficiently and fairly. Our aim is always to provide a positive and responsive customer experience, but should issues arise, the Ombudsman serves as an important safeguard for residents

For more information

Link to https://www.housing-ombudsman.org.uk

We love hearing when we’ve done a good job! If you’ve had a positive experience with our team or services, please let us know. Your feedback not only motivates our staff but also helps us to understand what’s working well.

Call us: 01782 406 000
Email: customerservices@brighter-futures.org.uk
Visit/write to us: Brighter Futures, Three Counties House, Festival Way, Stoke-on-Trent, ST1 5PX

Complete the enquiry form on Getting in touch