HOW WE HELP
Since 1974, we have transformed the lives of individuals experiencing homelessness, vulnerable women and those living with learning disabilities or other complex needs, by empowering them to build the skills and confidence to live independently.
OUR IMPACT
At Brighter Futures, we are dedicated to providing the highest quality housing and services for our customers. To ensure we continuously meet these standards, we monitor our performance and make this information available to the public, both on our website and in our newsletters. This approach allows our board and senior management to identify areas for improvement and measure the impact of our efforts.
We are committed to transparency and openness. By publishing our performance data, we ensure that our stakeholders can understand how we are doing and hold us accountable.
Tenant Satisfaction Measures 2023/24
Tenant Satisfaction Measures have been introduced by the Regulator of Social Housing, to assess how well housing providers are doing at providing good quality homes and services.
Annual Report 2023/24
Our Annual Report highlights performance and key achievements across all Brighter Futures’ services.
Annual Complaints and Performance Report 2023/24
This report summarises our complaint handling performance and the lessons we have learned from customer feedback.
Annual Report 2022/23
Our 2022/23 Annual Report highlights performance and key achievements across all Brighter Futures’ services.