Our Customer Engagement team service ensures our customers’ voices are heard and their opinions influence decision-making. By facilitating feedback, planning activities and encouraging active customer involvement, they help us build thriving communities and ensure we deliver inclusive services that matter to them

The Customer Services Team is the first point of contact for all customer queries, complaints, and feedback. They manage property service requests and ensure customer needs are met quickly and effectively, maintaining high satisfaction with the services provided.

At Brighter Futures, eviction is always a last resort. The ASE team provides short-term, person-centred support to customers at risk of losing their tenancy. Working through multi-agency partnerships, they aim to stabilise lives, address anti-social behaviour (ASB), support tenants and neighbours with agreements, and pursue legal action when necessary.