We would like to reassure our customers that we will continue to support you throughout the festive period.
Customer Services will be open as usual from Monday to Friday but closed on Wednesday 25th December, Thursday 26th December, and Wednesday 1st January. On weekends and bank holidays, please call the Duty Team (01782 406 000).
Repairs – only emergency repairs will be handled from Wednesday 25th December to Wednesday 1st January, with normal service resuming on Thursday 2nd January. Emergency repairs may be forwarded to a contractor if needed.
Rough Sleepers Team operates every day of the year, including bank holidays.
Homelessness Accommodation Services are staffed every day of the year, including bank holidays.
Orchid Women’s Services will operate as usual on Mondays, Tuesdays, and Thursdays but will be closed on Thursday 26th December.
Hanley Connect will be open as usual from Monday to Friday but will be closed on Wednesday 25th December, Thursday 26th December, and Wednesday 1st January. The hub will host a Christmas meal for their customers on Tuesday 24th December, please ask at Hanley Connect for more information.
Housing Sustainment Workers will liaise with customers when they are available over the festive period.
