ROUGH SLEEPER
OUTREACH TEAM
The Rough Sleepers Team is funded by Stoke-on-Trent City Council and Newcastle-under-Lyme Borough Council to provide outreach to rough sleepers 365 days a year.
OUR ROLE
Our aim is to build relationships people and break down barriers. We can they start to understand the reasons why a person ended up on the streets in the first place. We can then look at options for individuals to move away from homelessness.
Our team go out in the early hours of the morning responding to new referrals, as well as visiting known rough sleeping sites, to make contact with people who are sleeping on the streets of Stoke on Trent and Newcastle Under Lyme.
To do this, we work in partnership with multiple organisations. This includes helping people to access drug and alcohol services, stable and safe accommodation and physical and mental health services.
We have created a directory of all services and our partners to support you if you find yourself homeless or rough-sleeping.
CONTACT
Telephone: 0800 970 2304 (Free from landlines, mobiles, and payphones)
Lines are open 24 hours a day, 7 days a week, 365 days a year.
Please provide as much detail as possible when reporting a rough sleeper.
We welcome What3Words location.
To use what3words, you can either download the app or go to the website, and then find a specific location by entering a street address or postcode, or by exploring the map. Once you’ve found the exact spot on the map, you can tap or click on it to see its unique three-word address, which can be shared to help others find that precise location, such as a specific entrance or a meeting point.
Winter Night Shelter
During Winter months, we are commissioned by Stoke-on-Trent City Council to operate both female-only and male-only Night Shelters. The Night Shelters provide emergency beds to rough sleepers who have breakfast and evening meal as well as access to showers and laundry facilties. After a period of stability, the team can send out further referrals to progress rough sleepers into housing partners or Brighter Futures housing pathway – in 2024, 17 rough sleepers went on to more stable accommodation.
The male Night Shelter provides 6 emergency beds and is based at Hillcrest, 23 Hillcrest Street, ST1 2AA.
The female Night Shelter provides 4 emergency beds and is based at Orchid Women’s Services at The Observatory, Bucknall Old Road, ST1 2AF.
Quick Links
HOW CAN I HELP SOMEONE SLEEPING ROUGH?
HOW CAN I HELP SOMEONE SLEEPING ROUGH?..
Our Rough Sleeper Team operate 24 hours a day, 365 days a year. To report someone sleeping rough in Newcastle-under-Lyme or Stoke-on-Trent, please call us for free on the number below. Please provide as much detail as possible including a What3Words locattion.